Acceptable Use Policy

• Do not threaten, harass, stalk, blackmail, exploit or intimidate another person or our staff.
• Do not use the service to plan violence, facilitate abuse or coercive control, or encourage harm.
• Do not request hacking, surveillance, account access, impersonation, fraud or other unlawful activity.
• Do not present an opinion from the service as proof of a person's conduct or a clinical diagnosis.

You may describe a difficult experience or ask a question about it. Describing distress is not itself misconduct. This service is not an emergency or crisis-response channel.

• Share only material relevant to your request that you have a lawful right to provide.
• Remove unnecessary names, contact details and other identifiers belonging to other people.
• Do not upload intimate images or videos, child sexual content, medical records, full payment-card details, identity documents or unnecessary identifying information about children.
• Do not submit fabricated material, malware, executable code or files intended to disrupt the site.
• Observe the file types and size limits shown in the upload interface.

Use an account you control. Do not share credentials, bypass an account restriction, impersonate another person, or try to access data that is not yours. Do not use automation or excessive requests to disrupt the service.

If you find a security issue, report it privately through our contact page. Do not access other people's records or exploit the issue.

Reports are for your personal consideration. You may share your own report to seek independent advice, make a complaint or exercise a legal right. Do not resell our content, falsely describe it as a licensed professional assessment, or use it to defame, threaten or extort someone.

These rules do not prohibit an honest review, a lawful disclosure to authorities or a complaint about the service.

We may remove prohibited material or restrict access when reasonably necessary to address serious misuse, suspected fraud, threats or security risks. Where safe and lawful, we will explain the reason and provide a contact route for review.

We may make a disclosure required by law. This is not a promise that we monitor every message for emergencies. Your available refund and consumer rights remain in place; see the Refund Policy.

Use our contact page or email contact@premiumpairing.com to report misuse or ask about a restriction. Include the relevant page or order reference, but avoid sending more personal information than needed.

Policy changes will be dated above. They do not retrospectively remove rights attached to an existing purchase.