Practical information
Questions, answered
What does the service provide?
Our consultation method is called behavioural extraction. We provide written, informational observations based on the behaviour, communication and circumstances you describe, with questions or possible next steps to consider. We do not claim that this is a scientifically validated assessment or lie detector. We cannot verify another person’s intentions or private actions, diagnose anyone, or guarantee an outcome.
How long does a package last?
Each new purchase provides 30 days of coverage from successful payment, with the consultation and report limits shown on the package. A consultation is one new conversation about a topic. Unused consultations expire when coverage ends. Existing conversations remain available to read, and you can send follow-up messages while a conversation remains open. Follow-up messages do not extend coverage, restore expired allowances or add a consultation on a new topic. Coverage expiry does not stop work requested within your package allowance during coverage or reduce an agreed delivery or refund right.
When does the response window begin?
The response time shown for your package starts after you provide the information needed to begin the consultation. This is separate from the 30-day coverage period, which starts at successful payment. If an agreed response or delivery time is missed, contact us to arrange a revised time or a refund. We do not provide emergency or continuously monitored support.
Will I be charged again?
No. One payment covers one package. We charge you again only if you intentionally complete another purchase. Each new purchase starts its own coverage period and does not extend an earlier purchase.
How do refunds work?
Request a full refund within 30 calendar days of purchase. No reason is required, even if service has started or work has been delivered. Contact support with your order reference. We aim to issue your refund within 5 business days of receiving your request; payment-provider settlement can take longer.
Who can see my information?
Your connection uses HTTPS. Authorized staff and service providers may process information to deliver and operate the service. Share only what is needed and avoid identifying details about other people. Read the Privacy Policy before submitting personal information.
Is this therapy or a dating service?
This is informational guidance, not therapy, medical or legal advice, an investigation, or an emergency service. We do not introduce or match people. The service is for adults aged 18 or older.
For help with an order or another question, contact support.