Terms of Service

PremiumPairing offers written, informational relationship guidance using a consultation method called behavioural extraction, based on the behaviour, communication and circumstances you choose to describe. A consultation provides a written response; a separate report is included only where listed in the selected package. It does not provide therapy, medical or psychological diagnoses, legal or financial advice, surveillance, background checks, or verification of another person's private actions.

Our service is for adults aged 18 or older. Observations and suggestions are opinions, not established facts about another person. See the Service Disclaimer for the limits of the service.

Use an email address you control and keep your login details private. A display name or nickname may be used where the form permits it. Payment providers may request information under their own requirements.

Share information accurately to the best of your knowledge. Only upload material you have a lawful right to provide, and remove unnecessary identifying details about other people. Do not submit special-category information about yourself or another person, including health information, sex-life or sexual-orientation information, or religious or philosophical beliefs. Before starting each conversation, you must actively confirm that you will use a general, non-identifying description instead. The conversation form does not offer an explicit-consent option for submitting special-category information. Follow our Acceptable Use Policy.

Prices are shown in USD. The package description and checkout total explain what is included before you pay. Every service package provides 30 days of access from successful payment, and each package is paid for once.

The consultation, report and feature limits shown for the selected package still apply during that 30-day period. A new purchase starts a separate 30-day access period. Another charge occurs only when you intentionally complete a new purchase.

A consultation is one new conversation about a topic. Unused consultations expire at the end of coverage. Existing conversations remain available to read, and you can send follow-up messages while a conversation remains open. Follow-up messages do not extend coverage, restore expired allowances or add a consultation on a new topic. Coverage expiry does not stop work requested within your package allowance during coverage or reduce an agreed delivery or refund right.

The response timing shown for your selected package applies after you provide the information needed to begin. This is separate from the 30-day coverage period, which starts at successful payment. If an agreed response or delivery time is missed, contact us to arrange a revised time or a refund. We do not provide emergency or continuously monitored support. These clarifications do not reduce service or refund rights already agreed for an earlier purchase.

You may request a full refund within 30 calendar days of purchase, without giving a reason. This applies even if work has started or has been delivered.

When the refund is completed, the package access and any unused consultations, reports or other allowances tied to that refunded purchase end. Other purchases remain available. Existing service records are handled separately under these Terms and our Privacy Policy.

Use our contact page or email contact@premiumpairing.com with your order number or purchase email. The Refund Policy explains the process. This policy adds to, and does not replace, any mandatory rights or remedies you have.

Authorized staff may access submissions to provide and support the service. Your connection is secured in transit over HTTPS; messages are not end-to-end encrypted. Necessary hosting, email and payment services may process information as described in our Privacy Policy.

Our privacy notice explains data use and your choices. Accepting these terms, creating an account, buying a package or submitting a conversation does not give permission for research. Optional internal service-use research requires a separate, default-off choice in Privacy & Research. Its service-use value is only the calendar month in which a future conversation starts; it excludes discussions, intake answers, topics, attachments, reports and information about other people. Declining or withdrawing does not affect service or refund rights.

You retain rights in material you submit. You allow us to use that material as needed to provide and support the service you request, subject to the Privacy Policy.

You may keep your report for personal use and share it when seeking independent advice, making a complaint, or exercising your legal rights. Do not present it as a clinical diagnosis, forensic finding, or independently verified evidence. Do not resell our site content or use it to harass, threaten or defame anyone. Nothing here restricts an honest review of the service.

We may restrict access where reasonably necessary to address suspected fraud, threats, unlawful content, serious misuse, or a security problem. Where it is safe and lawful, we will explain the reason and provide a way to contact us about the decision.

If we cannot deliver a purchased service, we will arrange an appropriate refund. Account restrictions do not remove refunds available under our Refund Policy or mandatory consumer rights.

We are responsible for providing the service described and for meeting duties that apply to us under consumer law. The fact that guidance is informational does not excuse poor service, misleading descriptions, or other failures for which we are legally responsible.

We cannot promise a relationship outcome or control decisions made by you or other people. That limit does not waive claims for our own conduct. These terms do not impose a blanket release, a fixed liability cap, or a requirement to pay our costs merely because you use the service.

If something goes wrong, please contact us with the relevant order details. You remain free to use any available payment-provider dispute process, regulator, court or other legal remedy. We do not require binding arbitration or waive court, jury or collective-action rights.

We may update these terms to reflect changes in the service or applicable requirements. The date above identifies this version. Changes apply prospectively and will not reduce the package or refund rights already agreed for a purchase without your agreement, unless a legal requirement applies.

Questions or complaints can be sent through our contact page or to contact@premiumpairing.com. Nothing in these terms restricts mandatory protections or access to the courts available under the law that applies to you.