Refund Policy

Before service begins: Full refund available if requested before the first message exchange.

After service begins: No refund, as the consultation has been delivered. If you are unsatisfied with the quality, contact us and we will work to resolve your concerns.

Before delivery: Full refund if requested before the report has been generated.

After delivery: No refund. If the report contains factual errors, we will revise it at no additional charge.

All PremiumPairing purchases are one-time transactions. There are no subscriptions, recurring billing, auto-renewals, or long-term contracts of any kind. You will never be charged again after your initial purchase unless you choose to make a new purchase.

To request a refund, contact us through:

• Our contact page
• Email: contact@premiumpairing.com

Please include your order number and reason for the refund request. We aim to process all refund requests within 5 business days.

Refunds are not available solely because you disagree with the conclusions of an analysis, are dissatisfied with relationship outcomes, or because information provided to our analysts was incomplete or inaccurate. Our analyses represent opinions based on the information you provide, as detailed in our Disclaimer.

PremiumPairing does not guarantee any specific outcomes, results, or conclusions from our analyses.

If you are located in the European Union or European Economic Area, you may have a 14-day right of withdrawal under the Consumer Rights Directive. However, by purchasing and using our digital services, you acknowledge that:

• Our services begin upon your first message exchange or when analysis work commences
• You expressly consent to the performance of the service beginning immediately
• You acknowledge that you lose your right of withdrawal once the service has been fully performed

If the service has not yet commenced, you may request a full refund within 14 days of purchase.