Refund Policy
Last updated:
30-Day Full Refund
You may request a full refund within 30 calendar days of purchase. No reason is required.
This applies to every PremiumPairing package. You may request a refund even if the service has started or work has been delivered.
When the refund is completed, the package access and any unused consultations, reports or other allowances tied to that refunded purchase end. Other purchases remain available. Existing service records are handled separately under our Terms and Privacy Policy.
How to Request It
Contact us within 30 calendar days of purchase through our contact page or email contact@premiumpairing.com.
Include your order number or the email address used for the purchase so we can locate the order. We aim to issue your refund within 5 business days of receiving your request. Your payment provider may need additional time to return the funds.
We return funds through the original payment method where available. If that method cannot receive a refund, we will agree an alternative with you.
One-Time Purchases
Every service package provides 30 days of access from successful payment, within the consultation, report and feature limits shown for that package. You pay once for that package. A new purchase starts a separate 30-day access period, and we charge you again only when you intentionally complete that purchase.
Other Consumer Rights
This policy does not limit any non-waivable consumer rights that apply where you live.
Contact
Questions about a refund? Use our contact page or email contact@premiumpairing.com.